1. Introduction
1.1 These terms and conditions govern your use of our website and the booking of journeys and services from [TBC: Company Name Ltd] (“Summit”, “we”, “us” or “our”).
1.2 By accessing our website and/or making a booking, you agree to be bound by these terms. If you do not agree, please do not use our website.
1.3 [TBC: Summit Umrah bookings are also subject to supplementary terms provided when you enquire.]
2. Company Information
- Company name: [TBC: Company Name Ltd]
- Registered in England and Wales under company number: 17236605
- Registered office: 66 Paul Street, London, England, EC2A 4NA
- Email: [TBC: support email]
- VAT number: [TBC, if registered]
- Financial protection for your booking: [TBC: details of the company's insolvency protection]
3. Use of the Website
3.1 The contents of this website are for your general information and use only, and are subject to change without notice.
3.2 You must not misuse our website, including by attempting to gain unauthorised access, copying content by automated means, or using it for any unlawful purpose. We may suspend or restrict access if you do.
4. Our Journeys and Content
4.1 Descriptions, itineraries, images and prices shown on our website may be updated at any time. The details in your booking confirmation are the ones that apply to your booking.
4.2 We take reasonable care to ensure that all details are accurate, but variations may occur, for example because of weather, trail and mountain conditions, local regulations or the availability of partners. If we need to make a significant change after you have booked, we will tell you as soon as we reasonably can and explain your options.
5. Bookings and Formation of Contract
5.1 When you submit a booking through our website, you are offering to book a journey subject to these terms.
5.2 All bookings are subject to availability and acceptance. We may decline or cancel a booking for reasons including suspected fraudulent payment, a pricing error, or where we reasonably believe the journey would be unsuitable or unsafe for you.
5.3 A legally binding contract is formed only when we send you a booking confirmation by email.
5.4 You are responsible for the accuracy of the details you give us, including names exactly as they appear on passports.
6. Pricing and Payment
6.1 Prices are shown in US dollars (USD). [TBC: VAT and tax wording, to be confirmed with the company's accountant.]
6.2 To secure your booking, a deposit of 40% of the total price is payable at the time of booking. The balance is due [TBC: number of days] days before departure. If we do not receive the balance by the due date, we may treat your booking as cancelled and the charges in section 7 will apply.
6.3 Payments are taken through our authorised booking and payment platform [TBC: WeTravel]. [TBC: accepted payment methods, for example card, and bank transfer for the balance.] Your bank may charge fees or apply its own exchange rate.
6.4 What your price includes and excludes is set out on the relevant journey page and in your booking confirmation. Unless stated otherwise, international flights, visa fees, travel insurance, personal equipment and optional add-ons are not included. [TBC: terms for flights we arrange on your behalf as an optional add-on.]
7. Cancellations, Changes and Refunds
7.1 Cancelling your booking. You can cancel at any time by writing to [TBC: email]. Cancellation takes effect on the date we receive your written notice. Your deposit is non-refundable. Further charges apply as follows:
| Time before departure | Cancellation charge |
|---|---|
| More than [TBC] days | Deposit (40%) |
| [TBC] to [TBC] days | [TBC]% of the total price |
| Fewer than [TBC] days | 100% of the total price |
7.2 Changing your booking. If you ask to move to another departure, we will try to help, subject to availability and [TBC: any change fee].
7.3 If we cancel or significantly change your journey. In exceptional circumstances, such as unavoidable events or safety concerns, we may need to cancel or significantly change a journey. We will tell you promptly and offer you an alternative or a refund of the money you have paid to us. [TBC: refund timing and conditions.]
7.4 No 14-day cancellation right. Because our journeys are booked for specific dates, the 14-day cancellation right that applies to some online purchases does not apply to bookings with us. [TBC: lawyer to confirm.]
8. Health, Fitness and Safety
8.1 A Kilimanjaro climb is physically demanding and takes place at high altitude. You are responsible for making sure you are fit enough to take part and for seeking medical advice before you travel.
8.2 You must tell us about any medical condition, allergy or dietary requirement that may affect your journey, and complete any medical or fitness declaration we ask for. We may decline or end your participation if we reasonably believe it is not safe, and cancellation charges may then apply.
8.3 The safety of the whole group comes first. Our guides make the decisions on route, pace and whether to continue, and their decisions are final, including a decision to turn you back. We cannot guarantee that you will reach the summit, because altitude, weather and personal health are outside our control. [TBC: refund position where a climber does not reach the summit.]
9. Travel Documents and Insurance
9.1 You are responsible for holding a valid passport, any required visas, and any vaccinations or other entry requirements for your journey.
9.2 You must hold travel insurance before you travel [TBC: covering high-altitude trekking to 6,000 m, medical treatment, emergency evacuation and repatriation, and cancellation] and show proof if we ask.
10. Our Partners
We work with carefully selected local partners, including our ground operator, guides, hotels and transport providers, to deliver your journey. [TBC: lawyer to confirm wording on responsibility for partner services.]
11. Images and Recordings
We may photograph or film during your journey. We will ask for your permission before using any image or recording in which you can be identified for marketing. [TBC: terms for photography and video services you buy from us as an add-on.]
12. Intellectual Property
12.1 All intellectual property rights on this website, including text, graphics, logos, photography, video and design, are owned by or licensed to [TBC: Company Name Ltd].
12.2 You may not copy, reproduce, duplicate or exploit any material from this site for commercial purposes without our express written permission.
13. Limitation of Liability
13.1 Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.
13.2 Subject to that, and to the maximum extent permitted by law, we shall not be liable for any indirect, economic or consequential loss arising out of or in connection with your use of the website or services.
13.3 These terms do not affect your statutory rights. [TBC: lawyer to align this section with package travel rules.]
14. Events Outside Our Control
We are not responsible for failing to perform or for delays caused by events outside our reasonable control, such as severe weather, natural disasters, government action, strikes, disease outbreaks or the closure of a national park. Where that happens, we will tell you promptly and explain your options.
15. Complaints
If something is not right during your journey, please tell your guide or us straight away so that we can put it right. To make a formal complaint, email [TBC: email]. We aim to respond within [TBC] days.
16. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have jurisdiction over any dispute arising from them. This does not remove any right you may have to bring proceedings in the courts of the place where you live, or any mandatory consumer protection that applies where you live. [TBC: lawyer to confirm.]